Frequently Asked Questions
Everything you need to know about your luxury experience at Purse Maison.
Are all your handbags authentic?
Absolutely. Every item at Purse Maison undergoes a rigorous multi-point authentication process by our in-house experts before being listed. We offer a 100% lifetime authenticity guarantee.
What is the condition of the pre-loved items?
We use a standardized grading system ranging from 'Pristine' to 'Good'. Detailed condition reports and high-resolution photographs are provided on each product page to ensure transparency.
How long does shipping take?
Orders are processed within 1-2 business days. Domestic express shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return window for all items, provided the security tag remains intact and the item is in its original sent condition. Please note that return shipping costs are the responsibility of the buyer.
Do you offer payment installments?
Yes, we partner with specialized financing services like Affirm and Klarna, allowing you to split your luxury purchase into manageable monthly payments at checkout.
Do items come with original packaging and dust bags?
Whenever original boxes, dust bags, or authenticity cards are available, they will be explicitly mentioned in the product description and included with your purchase.