Returns & Exchanges
At Purse Maison, we stand by the authenticity and quality of our luxury collection. If your purchase does not meet your expectations, you may return eligible items within 14 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account portal and select the order you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your item in its original packaging, ensuring all designer dust bags, authenticity cards, and security tags remain intact.
Ship to Maison
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Inspection & Refund
Once our specialists verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing